Executive Two Bedrooms (Deluxe) – Spacious Comfort & Modern Living

The following services may be ordered on request

• Airport transfers
• Food from close restaurants
• Recreational Activates

Booking Rules

• Check-in: After 2:00 PM
• Check-out: 11:00 AM
• Self-check-in with our guard assistant
• No smoking in the room (fine $750), there are smoking detectors
• Pets are not allowed
• Upon arrival, all guests are required to provide a copy of their passport or national ID and complete a guest registration form.
• Our receptionist will assist you with check-in, provide a brief tour of the apartment, and explain how to use the appliances.
• The number of visitors must not exceed the apartment’s maximum capacity.

Payments methods accepted

• We do not accept cash payments at the property.
• Cashless payment options are provided to you as we do not accept cash,
• We ask that you make use of our payment options, that is, direct bank deposit, M-pesa and card payments provided to you with the following approved numbers…….

Cancellations & Refunds

• Once you have checked in, your booking is considered complete and non-refundable.
• Early departures or cancellations are not eligible for refunds

Value-Added Services

We have endless services available at an additional fee:

• Grocery Shopping and fresh Delivery-Check our approved contacts
• Taxi & Airport Transfer Services- Feel free to get in drive directly or dial one of the provided contacts
• Tour around Arusha and recreational activities
• Freshly vegetables (if you like and if available) from our own garden within the property

Housekeeping & Laundry Services

• The apartments are cleaned 3days a week(Monday/Wednesday/Friday) apart from Sundays or public holidays. Please note the housekeeping timings are from 8:00 am to 3:00 pm. Kindly liaise with the Reception or Housekeeping to communicate an ideal time for cleaning.

Desk Operating Hours

• Our reception desk is open for the following hours:Monday, Wednesday and Friday- 8:00am to 5:00pm.Sunday& Public Holidays is Closed
• The property has knowledgeable and helpful security guards during the day and night who can assist swiftly past operating hours.

Attraction Sites:

• Arusha National Park
• Arusha kumbukumbu Museum
• Arusha snake Park
• Arusha Giraffe Center
• Kilimanjaro Golf Estate
• Materuni water falls
• Kilimanjaro day Hike
• Mt.Meru day hike
• Mererani Tanzanite Mines

Abandoned Items 

The management will remove any goods left in the common areas or vehicles parked without their consent or abandoned on the common property. Such removal will be at the risk and expense of the owner. 

Parking 

There are sufficient parking spaces for our Residents and visitors to the apartment. For all vehicles coming into the facility, residents are requested to register their vehicles and obtain a vehicle pass from the reception. 

Residents are requested to be particularly observant when entering or leaving the apartment late at night or early in the morning. 

Value-Added Services 

The following services are available at an additional fee: 

• Grocery Shopping-Check on the contacts provided below for a fresh delivery to your apartment  

• Taxi & Airport Transfer Services- Feel free to get in drive directly or dial one of the provided contacts  

We have a dedicated team of taxi drivers available on call. Please feel free to contact them directly and make private arrangements with them for airport transfers or other taxi services in and around Arusha. Please ensure you are advised of the cost before you commence your journey. To verify or get an indication of charges on taxes please use the INDRIVE APP to get an idea of the cost before you call the driver. 

Electricity 

• Check your apartment number at the end of this document and its respective Luku Number 

• The apartments use prepaid meters which electricity tokens are loaded at the start of the month. 

• For the 2br apartments, get tokens worth Tsh 50,000.00 and which the resident is to utilize within the month. Any further top-up before the month ends will be at the Resident’s own cost. 

• Speak with any member of our team to assist on loading up your electric meter tokens 

• We urge all Residents to be conservative in their electricity use by switching off any unnecessary lighting and appliances when not in use. 

Television 

• The television sets in the apartments are Smart TVs. We have provision for DSTV channels that can be activated at the guests own cost. 

Cooking Gas 

• A full gas cylinder will be issued upon check-in. Any refill thereafter will be at the Guest’s cost. Please communicate with our team members to assist in filling your gas cylinder  

Monkeys 

• Monkeys have been sighted in the compound once in a while. We urge our guests to not leave any door or window open when leaving the apartment. 

Maintenance and Alterations 

• The apartments have been completed to a very high specification. We request all guest’s to maintain their apartments and the exterior in good order and condition. No alterations will be allowed to the interior, exterior and balcony as this will alter the outer appearance of the property. 

• Any maintenance issues faced in the apartment should be raised to the reception or housekeeping team for assistance. 

Sereni Homes Gardens 

• Cleaning the apartments with disinfectant- all our apartments, rails, handles and stairs are disinfected regularly. We ask that you allow the housekeeping team to clean your apartment with the windows open for air circulation. Should you wish to communicate anything to them, kindly wear a mask. 

• E-invoices- to avoid any cross-contamination, we are sending the accommodation invoices by email or WhatsApp from only one official number on WhatsApp as indicated in the footnote of this information document 

Linens and Toiletries 

• Each apartment is equipped with sufficient towels and bed linen for the maximum number of allowable guests.  

• Additional linen is in the dining top cabinets. However, please feel free to contact Reception or Housekeeping for additional towels or linen. Any misuse of the linen in the apartments will be charged to the guests. 

• For all our guests, we have provided starter toiletries on the day of check-in to assist you to get settled in. 

Hot Water Heaters 

Each apartment has a water heater that is to be switched on for a hot water supply. To assist us to conserve electricity, please switch on the water heater when needed and switch it off when not in use. It takes approximately 30 minutes for the water to reach a suitably warm temperature. 

Emergency Services & Medical Emergency 

• Please contact the Reception/Security immediately if you are feeling unwell. We may be able to arrange for a doctor for advice. In case of serious illnesses, we can arrange transport to the nearby hospitals which are 10minutes drive from the property (depending on traffic): 
• Fire and Life Safety Emergency 
• In case of fire. please exit the apartment/ building by following the fire exit signs to the fire assembly point (directly opposite the reception). Please alert the reception staff as soon as possible. 

• The property has a backup generator that can power the whole facility should the power go off. 

• We are a community and the management believes that the information contained in this guest information sheet will enable us to manage the Sereni Homes apartments well for the benefit of all in-house residents. The management company reserves the right to amend. delete or add to the conditions as the situations arise. 

We trust you will have a memorable stay with us. 

Our vetted services suppliers  

Food and drinks Delivered at your door 

Feel free to call the following suppliers who supply to our apartments at a charge of Tsh 10,000(transport) only  

Local Dishes-Food delivery  

Arusha city Park call:  

Hot dishes and grills 

George Tavern call 

Pizza :Pizza hut 

 Fresh Vegetables and supper market supplies  

• Shopper supermarket 
• Village supper market 
• Galaxy supermarket (0.5km from our apartments (Tsh 3,000 only-transport) 
• Fresh vegetables and fruits